TRADE-IN ALLOWANCES

KIDS BIKES – Up to one-third back. (only on coaster brake bikes in reasonably good condition)

ADULT BIKES – Fresh Bikes partners with two resources (Pro’s Closet and Bicycle Blue Book) for trading-in your mountain bikes that originally retailed for more than $1000.00.  See our website for complete details and links to these resources.


WARRANTY INFORMATION

All warranties are handled, and ultimately decided upon, by the manufacturer of the product. Each manufacturer has their own specific protocol in this matter. Each vendor has their warranty listed in their owner’s manual, packaging, or on their website. 

Fresh Bikes will always be happy to be your liaison in the submission of detailed warranty claim from any of our suppliers, but is not responsible for the final outcome. Fresh Bikes will not be responsible for replacing any warranty product from the store’s inventory unless authorized by the manufacturer with a return authorization claim number. 


RETURN POLICY

Our store policy does not allow for Refunds on Bicycles or Special Order Items. Our policy on Bicycle and Part/Accessory Exchange and Refund Claims require the item to be in “new” “showroom floor” condition “Undamaged” and “Unridden.” All returns on Parts/Accessories must be made within seven days and they must be accompanied by the original receipt and packaging. All Special Orders AND Layaways are Final. No Exchanges or Refunds. 

• New bikes cannot show any visible riding wear even if returned within a 10-day period and will be subject to inspection to ensure that there are no worn or damaged parts.

• All clothing cannot be worn or washed and must have original tags. Shoes with mounted cleats cannot be returned regardless of fit. Any items, once installed on a bicycle, cannot be returned.


LAYAWAY POLICY

Our store policy requires 50% down on all Layaways and Layaway balances must be closed out within 30 Days. Failure to close out layaway balances within 30 days will result in 18.99% interest charge assessed on the remaining balance of said Layaway account. If not paid off within 60 days, the deposit will be forfeited to Fresh Bikes and product will be redisplayed and re-listed for sale.  Layaways will require a contract agreement with Fresh Bikes as to the conditions and terms outlined above.


All new bikes purchased from Fresh Bikes come with two years of Tune Ups. 

That means you get three Free Tune Ups per year for two years. Real $110 Tune Ups at No Cost! $660 in Free Tune Ups to help protect your investment. Bikes purchased over $4000 receive three years of tune ups, or $990 in service.

We also install your basic parts on your Fresh Bike at No Labor Charge for two years, as long as the parts are purchased from Fresh Bikes (This covers the labor to install your cables, your brakes pads, tires, tubes, and grip installations). 

Fresh Tune Ups Include:

• Wash and Degrease Bike and Drivetrain

• Adjust Brakes, Gears, Bottom Bracket, Hubs and Headset

• Lube Chain

• Lube Accessible Cables

• True Both Wheels

• Derailleur Hanger Adjustment

FRESH SERVICE TUNE-UPS