KIDS BIKES – Up to one-third back. (only on coaster brake bikes in reasonably good condition)
ADULT BIKES – Fresh Bikes partners with two resources (Pro’s Closet and Bicycle Blue Book) for trading-in your mountain bikes that originally retailed for more than $1,000.00. See our website for complete details and links to these resources.
All warranties are handled and ultimately decided upon by the manufacturer of the product. Each manufacturer has their own specific protocol in place for these claims. These policies and protocols are listed in the owner’s manuals, packaging, and/or on the website of each manufacturer. Labor is not covered on warranty claims in most cases. Only parts are covered by the manufacturer on warranty claims.
Fresh Bikes will always be happy to be your liaison in the submission of detailed warranty claim from any of our suppliers, but is not responsible for the final outcome. Fresh Bikes will not be responsible for replacing any warranty product from the store’s inventory unless authorized by the manufacturer with a return authorization claim number.
Warranties processed on parts and bikes not purchased from Fresh Bikes will be subject to a warranty processing fee. The processing fee is determined by the amount of time spent processing said warranty claims.
Our store policy does not allow for Refunds on Bicycles or Special Order Items. Our policy on Bicycle Part Exchanges and Refund Claims require the item to be in “new” “showroom floor” condition “Undamaged” and “Unridden.” All returns on Parts/Accessories must be made within seven days and they must be accompanied by the original receipt and packaging. All Special Orders AND Layaways are Final - No Exchanges or Refunds.
• All clothing cannot be worn or washed and must have original tags. Shoes with mounted cleats cannot be returned regardless of fit. Any items, once installed on a bicycle, cannot be returned.
Our store policy requires 50% down on all Layaways and Layaway balances must be closed out within 30 Days. Failure to close out layaway balances within 30 days will result in 18.99% interest on the remaining balance of said Layaway account. If not paid off within 60 days, the deposit will be forfeited to Fresh Bikes and product will be redisplayed and re-listed for sale. Layaways will require a contract agreement as to the conditions of these terms.
Fresh Bikes operates on a first come first serve basis for all repair work. Due to our weekly workload of new bike builds as well as steady service work, we are unable offer appointments. We will always do our best to try and complete your repair work early if possible but that is dependent on each day’s workload requirements. Our pride in our work, our passion for our sport, and our goal of delivering the best customer service in the business is our mission. We aim to keep you focused on your riding while we maintain your bike!
Bikes under $4000 get three Free Tune Ups per year for two years. Real $110 Tune Ups at No Cost! $660 in Free Tune Ups to help protect your investment.
Bikes purchased over $4000 receive three years of tune ups, or $990 in Free Tune Ups.
eMTB’s and eBikes purchased come with 2 Free Tune Ups the can be used during the first two years of ownership.
We also install your basic parts on your Fresh Bike at No Labor Charge for two years, as long as the parts are purchased from Fresh Bikes (This covers the labor to install your cables, your brakes pads, tires, tubes, and grip installations)
Fresh Tune Ups Include:
• Wash and Degrease Bike and Drivetrain
• Adjust Brakes, Gears, Bottom Bracket, Hubs and Headset
• Lube Chain
• Lube Accessible Cables
• True Both Wheels
• Derailleur Hanger Adjustment